Business Hours

Tue–Thu 10am–6pm, Fri 10am–4pm, Sat 10am–3pm. Closed Sun & Mon.

Children in the Studio

While we love children, our studio is a professional working environment and not suitable for young guests. For safety and to ensure a relaxing experience, we kindly ask that children under the age of 12 are not present during your appointment. If childcare cannot be arranged, please reschedule with at least 24 hours' notice.

Arrival

Please arrive 5–10 minutes early for check-in.

If you arrive more than 5 minutes late, we may not have enough time to complete your full service. Your appointment may need to be rescheduled, and a late cancellation fee may apply.

On longer appointments, we may be able to modify the service to fit the time available. In that case, we'll do what we can in the time remaining. This policy is strictly enforced for every client, no exceptions.

Cancellation Policy

We require 24 hours' notice to cancel or reschedule. Cancellations made less than 24 hours in advance are charged 50% of the service. No-shows are charged 100%. Cancel online or by phone during business hours — after-hours voicemails, texts, and unanswered calls don't count as a completed cancellation and may still result in a fee.

A valid card on file is required to hold your appointment. Reminder notifications go out 48 hours in advance; confirming (or not) does not count as canceling. There is no penalty for cancellations due to unsafe weather.

Deposits, cancellation fees, and no-show fees are non-refundable once charged. Deposits held to reserve an appointment may be refunded or applied to a future visit if canceled with proper notice; they're forfeited for late cancellations and no-shows.

Deposits

In certain cases, a non-refundable deposit may be required to secure an appointment, particularly for clients with repeated cancellations or reschedules.

Service Satisfaction Policy

If you're not satisfied with your service, please contact us within 3 days of your appointment so we can make it right.

We do not offer cash refunds on completed services. Instead, we offer a redo at no charge or a credit toward a future service, at our discretion, depending on the situation.

To be eligible for a redo or credit, you must contact us within 3 days of your original appointment. Redos are scheduled based on provider availability and must be completed within 14 days of the original service.

This policy does not apply to changes in preference after a service has been correctly performed as consulted and agreed upon at your appointment.

Product Returns

Unopened, unused products may be returned within 5 days with a receipt for refund. Opened products are final sale.

Packages & Vouchers

Prepaid packages have a fixed expiration date and no cash value. They're non-transferable and non-refundable, including unused or partially used credit. Late cancellations or no-shows on package appointments deduct one service from the package. If a service can't be performed (insufficient hair length, contraindications, skin concerns), the appointment counts as redeemed unless rescheduled within the required window.